Last updated: 15 June 2026
Bare Face Beauty is an online beauty store operated by Best of Beauty Ltd, a company registered in England and Wales.
Company Name: Best of Beauty Ltd
Trading Name: Bare Face Beauty
Website: www.barefacebeauty.shop
Customer Service Email: sales@barefacebeauty.shop
This Shipping Policy explains where we ship, how orders are processed, delivery options, shipping costs, international delivery, customs information, tracking, delivery delays, and order cancellations.
Where We Ship
We currently ship to the following destinations only:
United Kingdom
United States
Canada
Australia
New Zealand
We do not currently ship to EU countries or any other international destinations.
If your country is not available at checkout, this means we do not currently ship to that destination.
Shipping Carrier
We ship orders from the United Kingdom using Royal Mail and/or other tracked courier services where appropriate.
We dispatch parcels Monday to Saturday.
We do not process or dispatch orders on Sundays or UK public holidays.
Order Handling and Processing Times
All orders require an order handling and preparation window of 1–3 business days before they are handed over to Royal Mail or another courier.
This handling time is separate from the delivery transit times listed below.
Delivery timeframes begin once your parcel has been dispatched and scanned into the courier network.
Order processing times may vary depending on stock availability, order volumes, public holidays, and busy retail periods such as Christmas.
We always aim to process and dispatch orders as quickly as possible.
UK Delivery Options
Once your parcel has been handed to Royal Mail, the following estimated UK delivery timescales apply:
Royal Mail Tracked 48: estimated delivery within 2–3 business days after dispatch.
Royal Mail Tracked 24: estimated delivery within 1–2 business days after dispatch.
Please note that Royal Mail Tracked 24 and Royal Mail Tracked 48 are delivery aims only and are not guaranteed 24-hour or 48-hour services.
Delivery may take longer during busy periods, adverse weather, Royal Mail delays, public holidays, address issues, or other circumstances outside our control.
UK Shipping Rates and Costs
UK orders over £50: Free Royal Mail Tracked 48 delivery.
UK orders under £50: £3.95 flat rate via Royal Mail Tracked 48.
Royal Mail Tracked 24: £4.95 flat rate for UK orders of any value.
All shipping costs are clearly shown at checkout before the order is submitted.
International Shipping
We currently only ship internationally to:
United States
Canada
Australia
New Zealand
We do not currently ship to EU countries or any other international destinations.
International shipping costs are calculated at checkout before the order is submitted.
Estimated international delivery time is usually 4–14 business days after dispatch, depending on the destination country, customs processing, local delivery services, courier delays, public holidays, and other circumstances outside our control.
International Shipping Costs
International shipping rates are calculated at checkout before payment is completed.
The total shipping cost will be displayed before the order is submitted.
International Customs, Import Duties, and Taxes
All items are shipped from the United Kingdom.
United States Orders
Orders shipped to the United States are sent with import duties paid where applicable.
This means that applicable US import duties and import taxes are included in the shipping and checkout process where required, and US customers should not usually be asked to pay additional import duties on delivery.
If a US customer is contacted by a courier, postal service, or customs authority regarding import charges, please contact us at sales@barefacebeauty.shop before making any payment so that we can review the matter.
Canada, Australia, and New Zealand Orders
For orders shipped to Canada, Australia, and New Zealand, customers are responsible for any customs duties, import taxes, handling fees, or local charges that may apply in their country, unless clearly stated otherwise at checkout.
These charges are set by the destination country’s customs authority and are outside our control.
Customs duties, import taxes, handling fees, or local charges are not included in the product price or shipping cost for Canada, Australia, or New Zealand unless clearly stated at checkout.
Customs processing may cause delays that are outside our control.
We provide the required customs information with international shipments to assist with customs clearance. Customers should monitor their tracking information and follow any delivery partner, customs authority, or local postal service instructions shown in the tracking log.
Dispatch Confirmation and Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email.
Where tracking is available, tracking details will be provided using the contact details supplied at checkout.
Where a mobile phone number has been provided, you may also receive SMS updates from Royal Mail or the courier.
Customer Responsibility for Delivery Details
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your shipping address carefully before submitting your order.
Once an order has been dispatched and handed to Royal Mail or another courier, we are unable to change the delivery address, cancel the order, or retrieve the parcel from transit.
If an incorrect or incomplete address is provided, delivery may be delayed, returned to us, or lost. We will assist where possible, but we cannot guarantee successful delivery where incorrect or incomplete details have been supplied.
Delivery Delays
We always try to keep shipping times to a minimum and will make reasonable efforts to assist where delays occur.
However, once a parcel has been dispatched, delivery is managed by Royal Mail, the relevant courier, the destination country’s postal service, or customs authority where applicable.
Delays may occur due to courier volumes, adverse weather, public holidays, customs processing, incorrect address details, local postal delays, or other circumstances outside our control.
Lost or Missing Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us at sales@barefacebeauty.shop with your order number and tracking number.
We will review the tracking information and assist where possible.
If Royal Mail or the courier confirms that a parcel has been delivered to the address provided, including delivery to a safe place, reception, concierge, mailroom, communal area, or nominated delivery location, we may rely on the tracking, GPS, and proof of delivery information when reviewing delivery queries.
Order Cancellations
If you need to cancel your order, please email us immediately at:
Before Dispatch
If your order has not yet been collected by Royal Mail or another courier, we may be able to cancel your order and issue a full refund.
After Dispatch
Orders cannot be cancelled, redirected, or amended once they are in transit with Royal Mail or another courier.
If your parcel has already shipped, please wait for delivery and follow our standard Refund and Returns Policy to return eligible unopened items for a refund.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, please contact us promptly at sales@barefacebeauty.shop with your order number, a description of the issue, and clear photographs of the item and packaging.
We will review the information provided and advise the next steps.
Depending on the circumstances, we may offer a replacement, refund, prepaid return label, or partial refund if the product remains usable and the customer chooses to keep it.
Returns After Delivery
If you change your mind after your order has been delivered, you may request a return in accordance with our Refund and Returns Policy.
Items must be returned within the required return period, unused, unopened where applicable, in their original packaging, and in a condition suitable for resale.
For buyer’s remorse returns, including unwanted items, items ordered in error, or change-of-mind returns, the customer is responsible for return postage.
Please refer to our Refund and Returns Policy for full details.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Bare Face Beauty
Operated by Best of Beauty Ltd
Email: sales@barefacebeauty.shop
Website: www.barefacebeauty.shop
