FAQ
Question:
How much is delivery?
Answer:
UK: Under 2 kgs
Royal Mail Tracked 48 - £3.95 for orders less than £50. Orders over £50 FREE
Royal mail Tracked 24 - £4.95
Europe:
Royal Mail - £12.50
Rest of World: Varies depending on country
Prices may vary depending on the product and weight
Question:
How do I return an item?
Answer:
Returns:
- within 30 days from date of delivery
- email us at sales@barefacebeauty.shop with photos of the item and reason for return
- if your return qualifies for a free returns label we will email you with the Royal Mail returns label attached.
- we use Royal Mail for returns, please drop off at a Post Office near you!
- unless originally received by you in a damaged condition, items returned must be in a saleable condition
- Refunds returned to original payment method which can take up to 7 working days in some instances
Question:
Can I change/cancel my order?
Answer:
We are very accommodating to our customers! If your order has not been shipped or has been shipped and the courier has not collected it yet...then yes! We are happy to help with shipping address changes, product changes and order cancellations because we get it..you changed your mind or made a mistake! Don't we all? :)
Email: sales@barefacebeauty.shop as quickly as possible after placing an order quoting the order number and/or email address along with the change you want to make. We try to accommodate your request!
Question:
How long does delivery take?
Answer:
UK: 1-3 days order processing time THEN Royal Mail 2-3 days (unless you choose Tracked 24 which is 1-2 days).
Rest of World: 1-3 days order processing time THEN Royal Mail to your country 4-14 working days.
Note: Customs may cause delays. Local delivery partner in your country will delivery to your shipping address.
Question:
Help! I subscribed as a new customer using Social Login or by adding my Email address and other details, however the offer of a discount code for 10% off my entire first order is not presenting me with a discount code!!!
Answer:
This glitch is occurring on occasion and we are trying to solve the technical issues relating to this problem. Please use discount code WELCOME to get 10% off your first order as a brand new customer! And welcome to Bare Face Beauty.
Question:
My order is taking to long for delivery can I get a refund?
Answer:
If you ordered something online, there are laws to protect you. These laws – called the Consumer Contracts Regulations – came into effect in June 2014, and they apply to items bought online, over the phone or by post.
They state you’ve got 14 days after you receive a package to notify the seller that you have changed your mind, regardless of whether it's faulty or not. You then have a further 14 days to send back the item. It must be sent back unopened and in its original packaging.
If the delivery has taken more than 30 calendar days then you can legally cancel the contract and get a refund, regardless of whether the item was bought online or in store.
If you've waited less than 30 days, your rights depends on how you bought the item.
If you ordered it online then it may be possible to cancel the item before it arrives – most stores will have cancellation policies in their T&Cs, so check them or give the retailer a call to find out. If an item has already been dispatched it's unlikely that you will be able to cancel your delivery. In that case you may have to wait until it arrives and return it unopened and in its original packaging to get a refund.
Message Us if you have any more questions!
Happy Shopping!
Isabella x